FAQ

Professional tools are built for continuous daily use in a salon environment — they run hotter, last longer, and are repairable. Key differences: motors (brushless BLDC vs. standard DC), heating elements (nano titanium or ceramic vs. plastic), build quality, and wattage. A professional dryer rated at 2000W with an ionic generator will outperform a consumer model at the same wattage. We stock tools that appear in real salon settings, not just in marketing photography.

Yes — most of our customers are home users who want better results and are tired of consumer-grade tools. Professional tools are not more complicated to use; they are just built better. The main considerations: higher heat settings require you to know your hair type and use heat protectant, and some tools (particularly clippers and trimmers) assume you understand how to set the blade gap correctly.

Yes. We ship to all 50 states. Standard shipping is $50 flat rate and free on orders over $500. We do not currently ship internationally.

Orders are processed within 1–2 business days. Standard shipping is 3–7 business days after your order ships. You will receive tracking information by email when your order leaves our warehouse.

All tools we carry are rated for US/Canada voltage (120V / 60Hz) unless explicitly noted as dual-voltage. Dual-voltage tools (110–240V) can be used internationally with the correct plug adapter but no transformer. Using a 120V-only tool on 220–240V will damage it. Check the product spec page for voltage information before purchasing for international use.

Ionic dryers emit negative ions that break down water molecules, reducing drying time and frizz. Ceramic dryers distribute heat evenly across the airstream, reducing hot spots and heat damage. Most professional dryers combine both technologies. If you have color-treated or fine hair, look for a dryer with a genuine ion generator rather than just a ceramic-coated barrel — the two are not the same thing.

1 inch plates work for most hair types and lengths — they can straighten and create waves, curls, or flips. 1.5 inch plates are better for long, thick hair where you want to straighten large sections quickly. 0.5–0.75 inch plates are for fine hair, short hair, or precision work. Variable-width plates (tapered) can do most of the above. If you have one flat iron, 1 inch is the right default.

Oil the blade after each use with clipper oil — two drops at each end of the blade, then run for 20–30 seconds and wipe off the excess. After a haircut, brush the blade with the cleaning brush to remove all hair before oiling. Periodically wash the detachable blade (if applicable) in blade wash. Have the blade sharpened when you notice pulling or uneven cutting — typically every 6–12 months with daily professional use.

We offer a 30-day return policy on all items. If you are not satisfied with your purchase, contact us within 30 days of delivery at buyomnix@gmail.com with your order number. Items should be returned in original condition with the original packaging. See our returns page for the full process.

Email buyomnix@gmail.com with your order number and the reason for the return. We will respond within 1–2 business days with return instructions and a return shipping label if applicable. Refunds are issued to your original payment method within 5–10 business days of receiving the returned item.

Contact buyomnix@gmail.com as soon as possible with your order number and a photo of the damage. We will arrange a replacement or issue a full refund including any shipping costs. We stand behind every order.

Use the contact form or email buyomnix@gmail.com with your question. Include your hair type, what you are trying to achieve, and what you are currently using. We know this catalog well and can point you in the right direction.